FAQs
Returns
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Additional Information:
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All items are sold as seen, and we are more than happy to provide extra photos or videos upon request. Your satisfaction is our priority, and we want you to feel confident in your purchase decision.
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Every order is meticulously packaged to ensure its safe arrival. However, in the unfortunate and unlikely event that an item arrives damaged, please reach out to us immediately to arrange a return. If you return the item to us, preferably in its original packaging, we will gladly offer a full refund, including postage. Please note that return postage will be at your expense.
Returns Policy:
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If you find yourself unsatisfied with your item(s), you have the right to return them within 14 days of receiving your goods, as per the Consumer Contracts Regulations. To initiate a return, please contact us, and we will guide you through the process.
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Upon returning the item(s) to us in their original condition and packaging, we will provide you with a full refund, excluding the original postage. However, please be aware that return postage will be at your own expense.
Shipping
We aim to ship all orders within 2-3 days of receiving your order.
UK Shipping Costs
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UK Delivery up to 1.5kg – £3.90
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UK Delivery from 1.5kg to 5kg – £6.20
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UK Delivery from 5kg to 10kg – £11.00
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UK Delivery from 10kg to 15kg – £17.00
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UK Delivery from 15kg to 20kg – £30.00
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UK Delivery from 20kg to 30kg – £45.00
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Europe Shipping Costs
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Delivery up to 1 kg – £15.00
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Delivery from 1 kg to 2kg – £22.00
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Delivery from 2kg to 3kg – £34.00
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Delivery from 3kg to 4kg – £45.00
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Delivery from 4kg to 10kg – £100.00
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US & Canada Shipping Costs
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Delivery up to 1 kg – £18.00
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Delivery from 1 kg to 2kg – £28.00
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Delivery from 2kg to 3kg – £45.00
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Delivery from 3kg to 4kg – £65.00
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Delivery from 4kg to 10kg – £100.00
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Customs and Import Tax
Buyers are responsible for any customs and import taxes that may apply. we are not responsible for delays due to customs or any additional charges.
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